Allcoin Exchange Terms of Service

The Terms of Service constitute the agreement and understanding with respect to the use of any or all of the Services, and any manner of accessing them, between: user and Allcoin Group. Allcoin Group is a legal entity that operates the digital asset exchange platform (the Site).

The Terms of Service may be changed at any time, with or without notice. User is responsible to be aware of the newest update of the Terms of Service at any given time. By using any of the services, functions, or features offered on, user acknowledges to have read, understand, and agreed to these Terms of Service. If user disagrees with the Terms of Service or with any subsequent amendments, changes, or updates, user may not use Allcoin website and any of its services.

These Terms of Service include:

Privacy Policy

Risk Disclosure Statement

KYC Requirements

Fee Schedule and Trading Limits

CK.USD User Agreement


1.Trading Service

1.1.Allcoin is a trading environment for the spot purchase and sale of digital assets. Digital assets include cryptocurrencies and tokens.

1.2.Purchases and sales of digital assets are settled by actual delivery of the full amount of the digital assets by the seller to the purchasers account against payment in full by the purchaser to the sellers account.

1.3.Allcoin provides a marketplace platform that allows users order to be matched with the order of other users. Order may be partially filled or may be filled by a number of orders, depending on the trading activity at the time an order is placed.

1.4.User can exchange digital assets for digital assets only. Allcoin does not offer fiat currency exchange service.

1.5.User agrees to pay to Allcoin the fees for completed trades [Fee Schedule and Trading Limits]. User authorizes Allcoin to deduct any applicable fees from user account at the time a given transaction is made.

1.6.Fee schedule may be revised or updated in Allcoins sole discretion at any time. Changes to the fee schedule are effective as of the date set forth in any revision and will apply prospectively from that date forward.

1.7.By using Allcoin trading service user accepts that all trade executions are final and irreversible.

2.Account Registration

2.1.In order to access and use Allcoin website services, user shall register a user account and pass the identity verification requirements.

2.2.User shall be an individual reached at least 18 years old and the legal age of his/her country.

2.3.A resident or national of a restricted country cannot use Allcoin services. The restricted countries are: Afghanistan, Algeria, Angola, Central African Republic, Ivory Coast, Cuba, Guyana, Iran, Iraq, Kenya, North Korea, Laos, Lebanon, Liberia, Libya, Myanmar, Panama, Papua New Guinea, Sao Tome and Principe, Somalia, South Sudan, Sudan, Syria, Tanzania, Turkey, Turkmenistan, Uganda, USA, Yemen and Zimbabwe.

2.4.User shall submit the necessary personal information during the identity verification process. The submitted information must be true, valid and complete. User is requested to prove (1) the identity by submitting the personal identification document such as passport, ID card or a driver license, and (2) to verify the user residence address according the Allcoin KYC guidance [KYC requirements].

2.5.At all times, user may be subject to enhanced user verification procedures. If there is any reasonable doubt that any information provided by user is wrong, untruthful, outdated or incomplete, Allcoin shall have the right to send user a notice to make enquiry and demand corrections, remove relevant information directly and, as the case may be, terminate all or part of Allcoin services to the user.

2.6.One user can have only one account. The account, its password or other credentials are not transferrable to another person. Any trading or other instructions received or undertaken through user login credentials or from user authorized e-mail address are deemed to be valid, binding, and conclusive.

3.User Obligations

User obligations are: provide accurate, current and complete information when creating an account; maintain and promptly update user account information to keep it accurate, complete, and current; maintain the security and confidentiality of the account login name, login password and trading password, and restrict access to the account and the used computer, tablet, or mobile device; promptly notify Allcoin if user discovers or otherwise suspects any security breaches related to the exchange or user account; take responsibility for all activities that occur under user account and accept all risks of unauthorized access;

3.6. to use only legally obtained digital assets that belong directly to the user for trading at Allcoin and using other Allcoins services; refrain from any illegal activity, including but not limited to illegal gambling, money laundering, tax avoidance, fraud, blackmail, extortion, ransoming data or the financing of terrorism, or other violent activities while using Allcoins services. refrain from reverse-engineering, decompiling, or disassembling any software running on the Allcoin website; case user is a resident or national of a restricted country, to access Allcoin website or use any services using any virtual private network, proxy service, or any other third party service, network, or product with the effect of disguising user IP address or location.

4.Allcoin Obligations

Allcoin obligations are: provide users with the secure free legally compliant trading environment; keep the user funds and the exchange process safe to highest attainable technical standards that are available in the marketplace, given the latest advances of the modern technology; secure the user data privacy according the Allcoin Privacy Policy [Privacy Policy]; guarantee the confidentiality of the user data and user trading activities, except upon a legal request of law enforcement authorities; provide customer support in English or Chinese languages within a reasonable awaiting time period.

4.6.Since Allcoin is committed to providing users with safe, compliant, and reputable services, it is Allcoins obligation to comply with the Anti-Money Laundering and Counter-Terrorist Financing regulations. This includes monitoring of and for suspicious transactions and mandatory reporting to the relevant authorities. Allcoin is obliged to keep certain information and documentation on file pursuant to applicable law and its contractual relationships. This applies also to the users who terminated the relationship with Allcoin.

5.Tokensale Rules

5.1.Allcoin conducts tokensale events according to the highest industry standards of user identity verification, token due diligence, anti-money laundering, counter-terrorist financing and recordkeeping.

5.2.During the token generation events, the issuers are responsible for complying with their own jurisdictions crowdfunding law, derivatives laws, securities law, trade reporting rules and other relevant legal regulations.

5.3.Token issuer businesses are responsible for contacting the securities regulatory authority in their own jurisdiction to confirm the compliance with securities law. The interpretation of whether a particular token constitutes a security in a relevant jurisdiction is solely within the competence of the securities regulatory authority.

5.4.User shall comply with the tokensale relevant regulation of their own jurisdiction. It is strongly advised to seek the legal advice before participating in the tokensale or engage in the trading on the exchange.

5.5.User is obliged to do his/her own examination of the token project, read carefully the project description, such as white paper, offering memorandum or a similar document. In case of any doubts user shall refrain from participating in the project.

5.6.Before conducting tokensale or listing a token for trading, Allcoin performs a thoroughfull due diligence of the token project. At the same time, Allcoin does not guarantee the value of the token at any given time. User accepts all the risks related with the possibility of a sudden token value decrease or increase that can be caused by the variety of reasons beyond Allcoins control.

5.7.Allcoin does not provide, offer or exchange securities, investment contracts or any other form of financial instrument that constitutes a security within the relevant regulation. If a token is recognized as a security by a regulatory authority, Allcoin will immediately abolish the trading of this token without prior notice.

5.8.Allcoin makes no representations or warranties regarding the amount of time that may be required to complete transfer of the tokens that user has acquired during the token generation event from a third party wallet or other source and have such tokens become available in the user account. In case if a token issuer does not provide tokens after the token generation event, Allcoin shall refund the user funds without bearing the responsibility of providing the tokens or guaranteeing their value.

5.9.Allcoin does not guarantee the token market liquidity that can influence user ability to buy and sell the tokens at a given time. The fulfillment of the token redemption requests depends solely on the token issuers discretion displayed in the token description, such as white paper, offering memorandum or a similar document.

5.10.Participation in a tokensale is a high risk. The high volatility and substantial risk of illiquidity in markets means that user may not be able to buy or sell the token. Allcoin does not assume the risk of losses due to acquiring the tokens, trading or due to factors beyond its control regarding the viability of specific blockchain networks. It is user obligation to understand all the related risks described in the Risk Disclosure Statement [Risk Disclosure Statement].

6.Risks and Limitation of Liability

6.1.Trading digital assets is extremely risky. User agrees that trading digital assets, such as cryptocurrencies or tokens, can be extremely risky. Allcoin shall not be held responsible for risk factors beyond its control, such as market liquidity, price volatility, regulatory activity, market manipulation, offline Blockchain networks, Blockchain networks bugs, hard forks, or a number of other unforeseeable reasons. Users with limited trading experience and low risk tolerance shall not engage in active trading. In any case, user shall never trade more than he or she can afford to lose.

6.2.Trading requires advanced technical and economical literacy. Listing of a digital asset on Allcoin does not indicate approval or disapproval of the underlying technology regarding any digital asset, and does not constitute a trading advice on the merits of any particular digital asset.

6.3.User undertakes full responsibility for his or her actions. In entering into any transaction on the exchange platform, user represents that he or she has been, is, and will be solely responsible for making his or her own independent appraisal and investigations into the risks of the transaction and the underlying digital assets. Allcoin does not provide any investment advice or advice on trading techniques, models, algorithms, or any other schemes.

6.4.User is responsible for complying with applicable law. User agrees that Allcoin is not responsible for determining whether or which laws may apply to user transactions, including tax law. User is solely responsible for reporting and paying any taxes arising from the use of the Allcoin services.

6.5.User is aware of and accepts the risk of operational challenges. Allcoin exchange may experience sophisticated cyber attacks, unexpected surges in activity, or other operational or technical difficulties that may cause service interruptions. User understands that the services may experience operational issues that lead to delays on Allcoin platform. User agrees to accept the risk of transaction failure resulting from unanticipated or heightened technical difficulties, including those resulting from sophisticated attacks. User agrees not to hold Allcoin accountable for any related losses.

6.6.Allcoin is a regulated entity and must comply with applicable law. Applicable law, regulation, and executive orders may require Allcoin to, upon request by government agencies, freeze withdrawals or trading, or provide information regarding user account. Further, Allcoin recordkeeping and customer verification procedures are subject to change at any time as required by law or industry practices. Allcoin must comply with the law, and user accepts any inconveniences or other consequences resulting from Allcoin compliance.

6.7.This paragraph is an addition to the Risk Disclosure Statement [Risk Disclosure Statement].

7.Force Majeure

7.1.Allcoin is not responsible for damages caused by delay or failure to perform undertakings under these Terms of Service when the delay or failure is due to fires; strikes; floods; power outages or failures; acts of god; lawful acts of public authorities; any and all market movements, shifts, or volatility; computer, server, or Internet malfunctions; security breaches or cyberattacks; criminal acts; delays or defaults caused by common carriers; acts or omissions of third parties; or, any other delays, defaults, failures or interruptions that cannot reasonably be foreseen or provided against.

7.2.In the event of force majeure, Allcoin is excused from any and all performance obligations and these Terms of Service shall be fully and conclusively at an end.

8.Governing Law

8.1.These Terms of Service shall be governed by and construed and enforced in accordance with the laws of the Hong Kong, and shall be interpreted in all respects as a Hong Kong contract.

8.2.Any claim or action arising from or related to these Terms of Service shall be governed by and construed and enforced in accordance with the laws of Hong Kong.

9.Governing Language

9.1.These Terms of Service, Privacy Policy, announcements and other notices posted through the website are available in English and Chinese languages, where English version prevails. Translations in other languages of any of the foregoing documents may be available, such translations may not be up to date or complete.

9.2.Customer service is available in English and Chinese languages.